Mobile Device Management (MDM) is a key feature of organizations that use remote devices to work, communicate, and store information. MDM programs outline the systems, software, policies, and processes that organizations use to control how data is accessed throughout the company. They often specify what data can be stored and accessed by which devices and personnel, and under what circumstances. The types of the devices specified in the policy can vary in form and function, but generally include employee cell phones, tablets, laptops, and any other device that serves as an access point to the company’s resources.
MDM programs often specify a suite of software that will be used on an endpoint to protect the company’s data, network, and additional resources. This software should involve a number of capabilities, including the ability to remotely lock devices, manage encryption on devices, and locate missing or stolen devices. The tools in these suites are important, as they allow administrators to remotely protect sensitive data in the event of a suspected cybersecurity incident or potential breach.
Choosing a Software Solution
With something as integral to digital security as an MDM software, it is important that companies take time to research options and choose a product that best supports their security needs. The organization should take stock of the data and resources in their care that must be protected.
For example, does the organization handle electronic Personal Health Information (ePHI) that needs to be secured in a manner to meet the Health Insurance Portability and Accountability Act (HIPAA) or General Data Protection Regulation (GDPR) requirements? How many network endpoints will need to be secured? Knowing your company’s specific needs will help you ask the right questions to identify the best MDM software.
Initiate your software search by checking groups that award quality MDM software packages and providers like Digital.com or Cybersecurity Insider to see software systems that have won awards. Read profiles and reviews of software providers that catch your attention.
Once your list of potential MDM software providers is collected, contact the groups individually. Be prepared to discuss the finer points of the provider’s offerings.
Questions to Ask
Ask about customer service.
You should already have an indication based on the speed of the providers response, but it is always useful to get a clear picture of the what the vendor is able to provide in regard to response time. Make sure to verify any information the customer service team offers you with reviews and testimonials from other sources to make sure the provider deliverers what they promise.
- Is support available 24/7?
- Are they available online/over the phone/in person?
- Is the team international or based in a specific location?
Ask about specific capabilities.
Your company may need your MDM software to complete specific tasks in order to maintain a solid defensive posture. For example, a company who implements a Bring Your Own Device (BYOD) program will need to have a MDM software suite that can work across all operating systems, while a company that issues one type of work phone does not need a program with this option.
- What operating systems does this software secure?
- What is the process for remotely initiating a device wipe, a geolocation request, etc? How long does it take such requests to process?
- How many devices can be managed in one account?
- Are there separate packages that offer variations, and at what price points?
- What is the process for deploying this software across an organization?
Ask about product offerings.
Verify that the software is able to complete the tasks that your company needs to secure your data.
- What encryption platforms does the software support?
- Does this software offer multi-factor identification options for logging into the management console?
- Is this software GDPR and/or HIPAA compliant?
- Can this software track device movements globally?
Diligently searching and vetting software options is a critical part of defending your network and devices and the data they contain. If there are any red flags in your research prior to these questions or in the answers themselves, keep looking. Do not put your customers’ and company’s data at risk. MDM software is a core aspect of a strong data security posture, and cannot be overlooked in a world rife with cybersecurity threats; take action and choose the best MDM software provider for your company to thrive.
About DriveStrike
DriveStrike is a Mobile Device Management software solution that can managed thousands of devices remotely through a user-friendly, secure online console. We offer device tracking, remote lock, remote wipe, and encryption management services to protect your data in a world of ever-changing cyber threats. Contact our team with any questions, and start your free 30 day trial today to see if DriveStrike is right for your device protection needs. Your security is our priority.